Frequently Asked Questions

Here are answers to some of the most common questions we receive from our customers. If you don’t see your question here, feel free to get in touch – we’re always happy to help.

General Questions

Do I need to book an appointment for servicing?

While we recommend booking an appointment to ensure availability, we do accept walk-ins for minor inquiries or parts purchases. For comprehensive services, please contact us to schedule a convenient time.

What are your business hours?

Our hours are as follows:

Monday to Friday: 8:00 am – 5:00 pm
Saturday (Spare Parts Only): 8:00 am – 12:00 pm (midday)
We’re closed on Sundays and public holidays.

Where are you located?

We’re located at Unit 5/9-13 Winbourne Road, Brookvale NSW 2100. Visit our Contact page for directions and additional information.

What types of vehicles do you service?

We service a wide range of vehicles, including cars, trucks, caravans, trailers, and campervans. Whether you need routine maintenance or specialised repairs, our team has the expertise to handle it. For car servicing in Mona vale or car repairs in mova vale reach out to NM Performance.

Services and Repairs

How long does a typical brake or clutch repair take?

Service times vary based on the scope of work. Most basic repairs are completed within a few hours, while more involved repairs, such as clutch replacements, may take a full day. Our team will provide an estimated timeline once we’ve assessed your vehicle.

What is included in your car servicing?

Our car servicing includes a full inspection, oil and filter changes, brake checks, and adjustments. We offer both basic and comprehensive servicing options to suit your vehicle’s needs. Contact us to discuss the best option for your car.

Can I get a brake inspection before a long trip?

Yes, we recommend getting a brake inspection, especially if you’re planning a long journey. Our team can inspect and test your brakes to ensure they’re in top condition and ready for the road.

Do you handle heavy vehicle and truck repairs?

Yes, we specialise in both light and heavy vehicle servicing. Our team has the tools and expertise to work on trucks and commercial fleets, providing brake repairs, clutch replacements, and fuel system overhauls as needed.

Parts and Availability

Do you offer spare parts for sale?

Absolutely. We stock a variety of high-quality brake and clutch parts, including brake pads, clutch kits, and hydraulic components. Our parts team can help you find exactly what you need for your vehicle.

Can I purchase parts without booking a service?

Yes, parts can be purchased directly from our workshop. If you’re unsure of what you need, our knowledgeable parts team is here to assist.

What brands of brake pads and clutch kits do you stock?

We stock a selection of reputable brands, including HiQ and TRW for brake pads, and Exedy and ACS for clutch kits. If you’re looking for a specific brand, give us a call, and we’ll let you know if it’s available.

Safety and Compliance

What is an E-Safety Check, and do I need one?

An E-Safety Check (or pink slip) is an annual safety inspection required for light vehicles over five years old to renew registration in NSW. We provide E-Safety Checks, ensuring your vehicle meets road safety standards.

Do you offer HVAIS inspections for heavy vehicles?

Yes, as a certified Heavy Vehicle Authorised Inspection Station (HVAIS), we provide inspections for defect clearance, registration checks, and re-registration compliance for heavy vehicles.

Are your services covered by warranty?

Yes, we offer warranties on both our parts and labour. The exact terms depend on the service or part provided, so please discuss this with our team when booking.

Payment and Policies

What payment methods do you accept?

We accept a range of payment options, including cash, EFTPOS, and major credit cards. If you have specific questions about payments, our service advisors are happy to help.

Do you offer a warranty on parts and services?

Yes, all parts and services provided by Warringah Brake and Clutch come with a standard warranty. This covers both the labour and any parts we supply and install.

Can I reschedule my appointment?

Absolutely. We understand that schedules can change. Please give us at least 24 hours’ notice if you need to reschedule, and we’ll arrange a new appointment time that works for you.

Additional Information

Do you provide estimates or quotes before beginning work?

Yes, we provide transparent, detailed estimates for all services. Once we assess your vehicle, we’ll give you a clear breakdown of costs and discuss any recommendations.

Do you provide any discounts for fleet servicing?

We offer special rates for commercial clients with multiple vehicles. Contact us to discuss fleet service options, and we’ll create a tailored plan to meet your needs.

Can I leave my vehicle overnight if it’s scheduled for service?

Yes, we can arrange for overnight vehicle storage if your service requires more time. Let us know in advance, and we’ll make the necessary arrangements.

Have More Questions?

If you still have questions or need further information, don’t hesitate to reach out. Our team is here to provide answers, guidance, and expert advice on all your vehicle needs.